Any unused product ordered between November 2nd and January 2nd, 2021 can be returned for a full refund until February 15th, 2021.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
You can use the returns portal below to start a return for your online purchase. Please note, you will need your order number, which can be found in your order confirmation email, and the email address used to place the online order.
A $6.50 shipping charge will be collected if you use the UPS shipping label Burton offers in the portal. We often hear this is less expensive than the typical cost to mail an item back to the warehouse.
In many cases, a spare part is all you need. It’s often faster for us to ship parts to you, than for you to ship your item back to us. If you know what you need, simply contact us to request spare parts. If your item is not covered under warranty, you may conveniently purchase Spare Parts & Accessories from our online store.
Spare parts are available for the following products:
Bags and Luggage